Comments on: 2008: The Year of the Customer (NYSE CEO Report 2008) http://customerinnovations.wordpress.com/2008/01/03/2008-the-year-of-the-customer-nyse-ceo-report-2008/ Driving Business Growth through Understanding and Influencing Customer Behavior Fri, 25 Dec 2009 14:55:53 +0000 http://wordpress.com/ hourly 1 By: Brett http://customerinnovations.wordpress.com/2008/01/03/2008-the-year-of-the-customer-nyse-ceo-report-2008/#comment-137 Brett Thu, 10 Jan 2008 16:08:18 +0000 http://customerinnovations.wordpress.com/2008/01/03/2008-the-year-of-the-customer-nyse-ceo-report-2008/#comment-137 Frank - thanks for the reference. I definitely agree with you that the focus on the customer is growing at the executive level. Probably because advertising, at least in a traditional matter, is much less effective now, and companies are going to have to figure out ways to communicate with people, not at them. Frank – thanks for the reference. I definitely agree with you that the focus on the customer is growing at the executive level. Probably because advertising, at least in a traditional matter, is much less effective now, and companies are going to have to figure out ways to communicate with people, not at them.

]]> By: 2008: The Year of the Customer - CRM Mastery e-Journal - Commentary and Musings on CRM Best Practice and Industry News http://customerinnovations.wordpress.com/2008/01/03/2008-the-year-of-the-customer-nyse-ceo-report-2008/#comment-136 2008: The Year of the Customer - CRM Mastery e-Journal - Commentary and Musings on CRM Best Practice and Industry News Thu, 10 Jan 2008 15:32:14 +0000 http://customerinnovations.wordpress.com/2008/01/03/2008-the-year-of-the-customer-nyse-ceo-report-2008/#comment-136 [...] Customer Driven Innovation Practice recently wrote about the latest NYSE’s CEO Report, 2008: The Year of the Customer: A colleague just sent me a link to the NYSE’s CEO Report 2008. This report, based on a survey of [...] [...] Customer Driven Innovation Practice recently wrote about the latest NYSE’s CEO Report, 2008: The Year of the Customer: A colleague just sent me a link to the NYSE’s CEO Report 2008. This report, based on a survey of [...]

]]> By: Frank Capek http://customerinnovations.wordpress.com/2008/01/03/2008-the-year-of-the-customer-nyse-ceo-report-2008/#comment-113 Frank Capek Wed, 09 Jan 2008 19:17:24 +0000 http://customerinnovations.wordpress.com/2008/01/03/2008-the-year-of-the-customer-nyse-ceo-report-2008/#comment-113 While searching around for perspective on this "Year of the Customer" thing, I came across a very well-stated comment by Brett Duncan (see http://brettduncan.wordpress.com/). "The problem with the whole thing is that every year should be the year of the customer. It shouldn’t even be an event. There is no deadline. It’s always about them. Reminds me of asking my Mom why kids didn’t get Kids’ Day like mothers get Mother’s Day. She told me every day is Kids’ Day. Just like every year is the Year of the Customer." While searching around for perspective on this “Year of the Customer” thing, I came across a very well-stated comment by Brett Duncan (see http://brettduncan.wordpress.com/).

“The problem with the whole thing is that every year should be the year of the customer. It shouldn’t even be an event. There is no deadline. It’s always about them. Reminds me of asking my Mom why kids didn’t get Kids’ Day like mothers get Mother’s Day. She told me every day is Kids’ Day. Just like every year is the Year of the Customer.”

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