Comments for Customer Innovations - Creating Influential Experiences http://customerinnovations.wordpress.com Driving Business Results by Influencing Positive and Profitable Customer Behavior Tue, 17 Apr 2012 10:38:31 +0000 hourly 1 http://wordpress.com/ Comment on Effective Experiential Storytelling by Effective Experiential Storytelling | stephaniefulke http://customerinnovations.wordpress.com/2008/11/23/effective-experiential-storytelling/#comment-740 Tue, 17 Apr 2012 10:38:31 +0000 http://customerinnovations.wordpress.com/?p=244#comment-740 [...] each situation generate tools for design research and Ideation. I have recently read this article Effective Experiential Storytelling and have wondered if I could draw out from this a new method for educational enlightenment and [...]

]]> Comment on Moving From Service to Signature Experience by Ali http://customerinnovations.wordpress.com/2012/01/03/moving-from-service-to-signature-experience/#comment-721 Tue, 20 Mar 2012 10:44:21 +0000 http://customerinnovations.wordpress.com/?p=795#comment-721 thank you and very powerful article for who kknows what it means.from another point, I suggest every employee should have training on phsycology and consumer behavious. thats what makes them realize if they really like their job or ..!!

]]> Comment on Empathy in Action: Sustaining Success with Customers by Dr. Dee Kite http://customerinnovations.wordpress.com/2012/01/09/empathy-in-action-sustaining-success-with-customers/#comment-679 Mon, 23 Jan 2012 17:34:39 +0000 http://customerinnovations.wordpress.com/?p=804#comment-679 Thanks for an interesting and informative article. I learned this the hard way. When I work with a client while we look at her ultimate goal(s) for our work together, we spend as long as it takes clearing out everything that’s holding her back. Since it’s such a useful tool for my clients I thought, why not write a book for everyone because of course EVERYONE “needs” to get rid of what they’re putting up with! Hmmm. No Empathic Discovery…Bestseller? Not.

I have a question though…I had just been collecting a list of “the worst advice or comments” for my MS website and was amazed that the MS patients’ responses were so enthusiastic (“you’ve got to write a book!!”), emotional and moving. I rode the wave of their enthusiasm believe I’ve used empathic design for my new book, “The Dumbest Things Smart People Say to Folks with MS”. Here’s the question…what would empathic delivery look like here?

]]> Comment on Meet the Customer Innovations’ Team by Frank Capek http://customerinnovations.wordpress.com/customer-innovations-leadership-team/#comment-665 Tue, 10 Jan 2012 16:16:48 +0000 http://customerinnovations.wordpress.com/?page_id=615#comment-665 Thanks Jeff, can I quote you on that ? Frank

]]> Comment on Meet the Customer Innovations’ Team by Jeff Boudro http://customerinnovations.wordpress.com/customer-innovations-leadership-team/#comment-664 Tue, 10 Jan 2012 15:29:16 +0000 http://customerinnovations.wordpress.com/?page_id=615#comment-664 Congratulations! After reading your white paper on getting the employee experience right, I am convinced that you understand the the needs of people (both on the customer and the employee side) better than 99% of the experts out there!

]]> Comment on A Break in the Service Profit Chain: Why Increases in Employee Engagement Don’t Improve the Customer Experience by Empathy in Action: Sustaining Success with Customers « Customer Innovations – Creating Influential Experiences http://customerinnovations.wordpress.com/2007/11/16/a-break-in-the-service-profit-chain-why-improvements-in-employee-engagement-dont-improve-the-customer-experience/#comment-661 Mon, 09 Jan 2012 16:54:18 +0000 http://customerinnovations.wordpress.com/2007/11/16/a-break-in-the-service-profit-chain-why-improvements-in-employee-engagement-dont-improve-the-customer-experience/#comment-661 [...] in several previous posts, a highly engaged workforce is necessary but not sufficient.  (See:  A Break in the Service Profit Chain:  Why Increases in Employee Engagement Don’t Improve the …).  In addition, if you’re interested, please feel free to check out the white paper titled:   [...]

]]> Comment on Meet the Customer Innovations’ Team by Ricardo Hamlette http://customerinnovations.wordpress.com/customer-innovations-leadership-team/#comment-653 Mon, 02 Jan 2012 18:41:18 +0000 http://customerinnovations.wordpress.com/?page_id=615#comment-653 My brother suggested I would possibly like this web site. He was entirely right. This put up actually made my day. You can not believe just how much time I had spent for this info! Thanks!

]]> Comment on Getting the Employee Experience Right: Creating Employee Experiences that Drive Business Growth by best ghost writers http://customerinnovations.wordpress.com/2011/05/19/getting-the-employee-experience-right-creating-employee-experiences-that-drive-business-growth/#comment-622 Mon, 14 Nov 2011 14:00:08 +0000 http://customerinnovations.wordpress.com/?p=779#comment-622 • Thanks for the nice blog. It was very useful for me. Keep sharing such ideas in the future as well. This was actually what I was looking for, and I am glad to came here! Thanks for sharing the such information with us

]]> Comment on About Customer Innovations, Inc. by digates http://customerinnovations.wordpress.com/about-customer-innovations-inc/#comment-606 Wed, 21 Sep 2011 16:57:51 +0000 http://customerinnovations.wordpress.com/?page_id=463#comment-606 Sounds like you guys are really doing some great work in the world of customer experience. I’m working with a new software start-up in the UK, that helps smaller businesses to manage feedback and drive satisfaction and retention. I wonder if it’s something you’d like to take a look at – http://www.customersure.com – we always value the thought sof experts – thanks!

]]> Comment on How Employee Experiences Drive Organizational Behavior by Moteme http://customerinnovations.wordpress.com/2007/12/05/how-employee-experiences-drive-organizational-behavior/#comment-602 Wed, 07 Sep 2011 08:56:47 +0000 http://customerinnovations.wordpress.com/2007/12/05/how-employee-experiences-drive-organizational-behavior/#comment-602 So, what’s the relation of Employee experience to Customer value and the total Brand experoence..?

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